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1. Our exchange/refund policy.
2. Do I have to choose a size for my sling?
3. Are slings safe for my baby?
4. Will the fabric slip through the rings when I put my baby in it?
5. What if my baby doesn't like the sling?
6. Up to what age will my child fit in the sling?
7. Can I use my sling with my newborn or premature baby?
8. Is my sling machine washable?
9. Why are the slings unpadded?
EXCHANGES
Please contact us first to have the fabric of your choice held for you, and so that we can expect its arrival. The sling must be sent to my little earthsling in its original condition (including no cigarette smoke) within 30 days of purchase for exchange. We cannot be responsible for lost or damaged slings that are being sent back to us. When sending your sling to us, please include:
- return address
- phone number
- fabric selection (1st and 2nd choice)
- and a $7.00 CAD cheque or money order to help cover shipping fees
REFUNDS
Please contact us first to determine whether or not a refund is applicable.
Refunds will be given for slings purchased:
- in the previous 20 days
- and still in original condition
- directly from my little earthsling
- with an original receipt
The refund will be the original total you paid, minus a $5 CAD restocking fee and the original shipping cost. Please include the original receipt, your email address and mailing address so that your funds can be returned to you.
No. Each my little earthsling baby sling is adjustable to fit multiple wearers. Unlike a pouch sling, there is no guessing which size you or someone else might need. The size of each wearer will simply determine the length of the 'tail' of cover-up fabric. (Some wearers may be exceptions to this rule; if so, contact us by email or phone and we'd be happy to make you an extra-short or extra-long sling for your comfort.)
BACK
Yes. Slings have been used for centuries in many cultures. As long as you are aware of baby's position, you'll both be fine. A lot of new sling users are scared of dropping their baby out of the sling. Our slings have enough fabric to secure the baby against your body. Also, when bending over, put a hand on the baby to prevent any slips. With time you will get used to this new feeling of being hands free; in fact, you'll love it!
(See our Why Choose Us section.)
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The weight of the baby actually 'locks' the rings together preventing the fabric from slipping through. If you already have your sling, without putting it on, thread your sling and try holding the fabric at the pleats while pulling the pouch part to see how it stops any slippage.
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Not all babies like every position so try each one and make small adjustments to find comfort. (See Instructions.) Most users find their own techniques for holding and getting into position. If baby still doesn't seem to like it, leave it for a few hours and try again later. Babies love to be held against us so chances are you will find a good position for both of you. Trust us, it will be worth it.
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Our slings are suitable for any age with a weight up to 35lbs (15.9 kg). On average, that will be between 3 and 4 years old! Most toddlers love to have a ride in the sling. It holds the weight for you in a natural position instead of sticking your hip out all of the time. Our slings are safe enough to hold more weight but the wearer usually isn't comfortable carrying much more than that.
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Definitely! In fact, the more you use your sling the better. Humans thrive off of human touch and closeness. Premature babies and newborns benefit greatly from having so little fabric between them and the wearer. As with any child, keep an eye on their position and keep their breathing path clear. Just as the mother probably did to her belly while baby was still in her womb, you will naturally start to rock and rub baby while they're held in the sling against you. We love massages, so do babies.
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Yes. We suggest that you wash your sling in cold water to avoid shrinkage and to save the environment for your baby's future. Hang to dry, again to avoid shrinkage and energy waste. If you do choose to wash in warm/hot water and tumble dry, shrinkage is minimal and, unlike clothing, will not make much difference. Iron carefully on low if needed. Do not use bleach.
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Padding in slings is unnecessary. Padding adds bulk, which makes them difficult to adjust through the rings, too big to fit in a diaper bag or purse, and too hot in warmer weather. Our unpadded sling is much more versatile and if baby/toddler is held correctly it won't need padding. Toddler's knees should be up higher than their bottom when being held in the hip carry, so the weight is on their bottom, not behind their knees. We have had people switch from their padded sling to our sling for all of these reasons.
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